Refund policy
Last Updated: 17 July 2026
Returns
Eligible products may be returned within 14 days of delivery.
Returned products must:
- Be unused
- Be in their original condition
- Be returned in their original packaging
- Include proof of purchase
Non-Returnable Items
The following items are not eligible for return:
- Personalised products
- Gift cards
- Clearance or final sale products
- Products damaged through misuse
Refunds
Approved refunds will be processed within 7 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly.
Damaged or Incorrect Orders
Please report damaged or incorrect products within 48 hours of delivery.